TEL: 0121 359 2161

Returns Information


Returns policy

If you are not happy with your purchase for whatever reason, please let us know within 7 days of receiving it. The item(s) must be received by us within 14 days of notification in their original condition, unused, and re-saleable before we can give refunds, exchanges or credit notes. Please send your return via a prepaid, insured, traceable method, marking your package clearly as ‘Returned Goods’ to avoid delays in processing. Please retain your shipping documentation.

Returns must be authorised in advance by email so please contact us prior to sending your item(s) back

Returned items should be repackaged securely in protective packaging and should include a copy of your invoice number (which you will have received by email after making your purchase online) and a note describing the problem. The cost incurred for sending you your item(s) is non-refundable. The cost of postage for returning an item to us is a cost to the customer and is also non-refundable. However, we do pay the return shipping costs if the return is a result of our error in that you received an incorrect or defective item, etc. Please insure returned items for their full value and retain tracking information. We cannot be held responsible for returned items not received.