TEL: 0121 359 2161

PRIVACY POLICY

Protecting your data is very important to Heritage Abrasives Ltd and Heritage Abrasives Ltd T/A Saunders of Sheffield.

This policy (and any other agreement between you and us) sets out the basis on which any personal data we collect from you, or that you provide to us, will be processed by Heritage Abrasives Ltd and Heritage Abrasives Ltd T/A Saunders of Sheffield. 

Information we may collect about you

We may collect and process the following data about you:

•    Information that you provide to us.  You may give us information by filling in forms on our Website, placing an order or providing it to us via e-mail.  This includes information you provide at the time of registration, subscription to our services or at any subsequent point.  The information you give us may include, without limitation, your name, address, e-mail address and phone number.

•    If you contact us, we may keep a record of that correspondence.

•    We may also ask you to complete surveys that we use for research purposes, although you do not have to respond to them.

•    Information we collect about you.  With regard to each of your visits to the Website we may collect information about your computer, including where available your IP address, operating system and browser type, for system administration.  This is statistical information about our users’ browsing actions and patterns, and does not identify any individual.

•    Information we receive from other sources.  We may receive information about you if you use any of the other websites we operate or the other services we provide. We also work closely with third parties (including, for example, business partners, providers of payment services, analytics providers and search information providers) and may receive information about you from them.

We will hold the above information for as long as is necessary in order to provide you with our services, deal with any specific issues that you may raise or otherwise as is required by law or any relevant regulatory body.

Cookies

Cookies are small files that a site or its service provider transfers to your computer's hard drive through your Web browser (if you allow) that enables the site's or service provider's systems to recognise your browser and capture and remember certain information.  For instance, we use cookies to help us remember and process the items in your shopping cart.  They are also used to help us understand your preferences based on previous or current site activity, which enables us to provide you with improved services.  We also use cookies to help us compile aggregate data about site traffic and site interaction so that we can offer better site experiences and tools in the future.

We may contract with third-party service providers to assist us in better understanding our site visitors.  These service providers are not permitted to use the information collected on our behalf except to help us conduct and improve our business.

You can choose to have your computer warn you each time a cookie is being sent, or you can choose to turn off all cookies.  You do this through your browser settings.  Each browser is a little different, so look at your browser Help menu to learn the correct way to modify your cookies.  If you turn cookies off, you won't have access to many features that make your site experience more efficient and some of our services will not function properly.  However, you can still place orders over the telephone by contacting customer service.

How do we use your information?

We use information held about you (and information about others that you have provided us with) in the following ways:

•    to provide you with our Heritage Abrasives Ltd and Heritage Abrasives Ltd T/A Saunders of Sheffield platform;
•    to ensure you receive information relevant to you;
•    to allow you to participate in interactive features of our service, when you choose to do so;
•    to carry out our obligations arising from any contracts entered into between you and us and to provide you with the information, products and services that you request from us;
•    to ensure the content on our Website is presented in the most effective manner for you and your computer or mobile device;
•    as part of our efforts to keep our Website safe and secure;
•    to provide research or data statistics, provided always that we only use aggregated and anonymised data; and
•    to notify you about changes to our service

How do we protect visitor information?

We implement a variety of security measures to maintain the safety of your personal information.  Your personal information is contained behind secured networks and is only accessible by a limited number of persons who have special access rights to such systems, and are required to keep the information confidential.  When you place orders or access your personal information, we offer the use of a secure server.  All sensitive/credit information you supply is transmitted via Secure Socket Layer (SSL) technology and then encrypted into our databases to be only accessed as stated above. 

Do we disclose the information we collect to outside parties?

We do not sell, trade, or otherwise transfer to outside parties your personally identifiable information unless we provide you with advance notice, except as described below.  The term "outside parties" does not include Heritage Abrasives Ltd and Heritage Abrasives Ltd T/A Saunders of Sheffield.  It also does not include website hosting partners and other parties who assist us in operating our website, conducting our business, or servicing you, so long as those parties agree to keep this information confidential.  We may also release your information when we believe release is appropriate to comply with the law, enforce our site policies, or protect ours or others' rights, property, or safety.

However, non-personally identifiable visitor information may be provided to other parties for marketing, advertising, or other uses.

How can you opt-out, remove or modify information you have provided to us?

For online account users, to modify your e-mail subscriptions please let us know by modifying your preferences in the "My Account" section.  Please note that due to e-mail production schedules you may receive any emails already in production.

To delete all of your online account information from our database, sign into the "My Account" section of our site and remove your shipping addresses, billing addresses & payment information.  Please note that we may maintain information about an individual sales transaction in order to service that transaction and for record keeping.

If you would like to delete, amend or correct your personal information and are contacting us by e-mail, please put "Deletion Request" or "Amendment/Correction Request", as applicable, in the subject line of the e-mail. We will do our best to respond to all reasonable requests in a timely manner.

Your rights

You have the right to ask us not to process your personal data by contacting us, however if you make such a request we will be forced to close your account and you will not be able to use our services.

Our Website may, from time to time, contain links to and from the websites of our partner networks and affiliates.  If you follow a link to any of these websites, please note that these websites have their own privacy policies and that we do not accept any responsibility or liability for these policies.  Please check these policies before you submit any personal data to these websites.

Third party links

In an attempt to provide you with increased value, we may include third party links on our site.  These linked sites have separate and independent privacy policies.  We therefore have no responsibility or liability for the content and activities of these linked sites. Nonetheless, we seek to protect the integrity of our site and welcome any feedback about these linked sites (including if a specific link does not work).

Changes to our policy

If we decide to change our privacy policy, we will post those changes on this page.  Policy changes will apply only to information collected after the date of the change.  This policy was last modified on May 15th 2018.

Questions and feedback

Questions, comments and requests regarding this privacy policy are welcome.  Email, phone or write to us: -

Heritage Abrasives Ltd
194 Windsor Street
Nechells
Birmingham
B7 4NE
Tel. 0121 359 2161
sales@heritageabrasives.co.uk  

Heritage Abrasives Ltd T/A Saunders of Sheffield
35 - 39 Trinity Street
Sheffield
S3 7AJ
Tel. 0114 276 6733 
sales@saundersofsheffield.co.uk 

Terms and Conditions

Please also visit our Terms and Conditions section establishing the use, disclaimers, and limitations of liability governing the use of our website.

Your consent

By using our site, you consent to our privacy policy.